Service
Ongoing Shopify support, not a queue of one-off tickets
Dedicated monthly hours and priority response time.
Most stores don't actually need another big project most months — they need someone who answers when an app update breaks a theme section, when a seasonal sale needs a landing page by Friday, or when a checkout extension starts throwing errors nobody flagged. Finding and briefing a developer for a two-hour fix has its own overhead, and it's often bigger than the fix itself.
A retainer removes that overhead by keeping the relationship warm between projects, so small requests don't wait behind a new-project sales process every time.
How it works
Process
01
Onboard
Audit the current store and agree a starting priority list.
02
Support
Work through ongoing requests inside the retainer’s dedicated hours.
03
Review
Quarterly review of what’s been done, what’s next, and whether the hours still fit.
What’s included
Deliverables
- Dedicated monthly hours
- Priority response time
- Quarterly roadmap review
Questions
Questions we get asked
What happens to unused hours?
They’re discussed at the quarterly review rather than rolled over indefinitely — a retainer that quietly banks hours forever usually means the scope needs revisiting, not that the hours need saving.
Is this only for Shopify Plus stores?
No — it’s built for any store that needs continuous small work, though Plus merchants are a common fit given how much changes on those stores month to month.